We respect your privacy. Please refer to our Privacy Policy for information about how we collect, use, and disclose personal information.

2.1 Service Description

HomeKeep provides subscription-based home maintenance services. Services may be provided by employees or subcontracted Trusted Professionals. HomeKeep manages and coordinates all service providers.

We aim to ensure all services are delivered with reasonable care and skill in accordance with the Australian Consumer Law (ACL). Where services are performed by third parties, HomeKeep will coordinate the delivery but disclaims liability for their conduct to the extent permitted by law.

2.2 Registration Obligations

You may be required to register and provide accurate information to use some features of the Service. You must be at least 18 years old to use the Service.

2.3 Account Security

You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorised use.

2.4 Service Modifications

We may modify, suspend or discontinue parts of the Service at any time. We are not liable for any modification or discontinuation.

2.5 Data Storage and Limits

We may set limits on data storage and usage. We may delete inactive accounts with prior notice.

You agree not to use the Service for any unlawful or harmful activity. You may not:

• Upload malicious or unauthorised content
• Interfere with the Service
• Violate any applicable Australian laws
• Impersonate others
• Collect or misuse data from users

4.1 Fees

You agree to pay the applicable fees as per your subscription. Payments are processed via our third-party provider, Stripe. By using Stripe, you agree to their terms.

4.2 Recurring Billing

Subscriptions are billed monthly in advance. You authorise automatic recurring billing until you cancel.

4.3 Price Changes

We may update pricing with 30 days' notice. Continued use after price changes constitutes acceptance.

4.4 Refunds and Cancellations

You can cancel at any time. Refunds are provided in accordance with the Australian Consumer Law. If our service fails to meet consumer guarantees, you may be entitled to a remedy.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A refund or replacement for major failures
• Compensation for foreseeable loss
• Remedies for services not provided with due care and skill

All intellectual property in the Service remains the property of HomeKeep or its licensors. You may not copy, reverse-engineer, or distribute our content unless permitted.

You retain ownership of content you upload, but grant us a licence to use, modify, and distribute it to operate the Service. We reserve the right to remove content that violates these Terms.

Our Service may link to third-party platforms. We are not responsible for their content or conduct. Use them at your own risk and comply with their terms.

If you believe your copyright is infringed, email us at info@homekeep.com.au with:

• Your contact details
• Description of the work and the infringing material
• A statement of good faith belief

We will investigate and take appropriate action.

We aim to resolve disputes quickly and fairly. If you have a concern, contact us at info@homekeep.com.au. If we cannot resolve it, you may seek assistance from a consumer protection agency or tribunal (e.g., NCAT in NSW).

To the extent permitted by law, we exclude liability for:

• Indirect or consequential losses
• Loss of data or profits
• Service interruptions or delays

Our liability under the ACL is limited to resupplying the services or refunding the amount paid.

We may suspend or terminate your account for violations of these Terms. You may cancel your account at any time. Upon termination, access to your data and account may be removed.

The laws of New South Wales, Australia govern these Terms. You submit to the exclusive jurisdiction of the courts of New South Wales.

We may update these Terms occasionally. The latest version will be posted on our website. Continued use of the Service constitutes acceptance of the updated Terms.

Information you provide directly:

• Account Details: Name, address, phone number, and email address when you sign up.
• Payment Information: Payment details are processed by third-party providers (e.g., Stripe). We only store tokenised references and do not hold your full card details.
• Communication Records: Any messages, feedback, surveys, or other information you voluntarily provide.
• Social Media Data: If you interact with us on social platforms, we may collect your profile information and public messages.

Information we collect automatically:

• Log and Usage Data: Your IP address, device/browser type, date/time of visit, and interaction patterns.
• Cookies: We use cookies to improve your experience. See below for more details.
• Device Info: Operating system, browser, and device identifiers.
• Location Data: Rough geographic location inferred from your IP address.
• Analytics Data: Engagement metrics such as click rates and email interactions.

Cookies: We use cookies to optimise our website and improve your user experience. You can adjust your browser settings to reject cookies, though this may impact your ability to access parts of the Service.

Analytics: We use services like Google Analytics to understand user behaviour and improve our Service. For more info, see Google's privacy policies.

We use your personal information to:

• Deliver and manage the Service
• Communicate with you about your account or inquiries
• Send service updates and changes to terms or policies
• Improve and personalise the Service
• Develop new features and offerings
• Prevent fraud or misuse
• Comply with legal obligations

We may also use aggregated, non-identifiable data to assess performance, trends, and customer usage patterns.

Marketing: We may contact you with promotional material about services we think may interest you. You may opt out at any time by following unsubscribe links or contacting us directly.

We may share your personal information with:

• Service Providers: Third-party vendors that support our operations (e.g., hosting, payment processing, marketing, analytics).
• Legal or Regulatory Authorities: When required by law or to protect rights, safety, and property.
• Business Transfers: In the event of a merger, acquisition, or similar transaction.
• Affiliates: Entities under common control with HomeKeep (if applicable).

We do not sell personal information to third parties.

You may request access to, or correction of, your personal information held by us. Contact us at info@homekeep.com.au. We may need to verify your identity before responding.

Our services are intended for users aged 18 and over. We do not knowingly collect data from individuals under 18.

Our Site and communications may contain links to external websites. We are not responsible for their content or privacy practices. Please review those sites directly.

We take reasonable steps to protect your personal information through physical, electronic, and administrative safeguards. However, no method of transmission or storage is 100% secure.

HomeKeep primarily stores data in Australia. However, some service providers may operate overseas (e.g., cloud services), and your data may be transferred and stored outside Australia. Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy standards.

You may choose not to provide certain personal information, but this may limit your use of the Service. You can also request updates or deletion of your information by contacting us at info@homekeep.com.au.

We may update this Privacy Policy from time to time. Changes will be published on our Site. Continued use of the Service after changes are posted constitutes acceptance.

Your HomeKeep subscription includes a range of home maintenance services. Some services may require licensed specialists (e.g. plumbing or electrical work) and may attract an additional fee. There is no obligation to purchase these optional services.

The following home maintenance services are available as part of your HomeKeep subscription, delivered on a recurring schedule as selected in your plan:

• Lawn care and gardening
• Interior home cleaning
• Bin cleaning
• Pressure washing and soft washing
• Gutter cleaning
• Window cleaning
• Pest control

Service frequency and coverage may vary based on your location and chosen plan. All services are delivered by vetted professionals managed or subcontracted by HomeKeep.

In addition to your ongoing subscription services, you may request one-off services as needed. These can be booked through the HomeKeep platform and may incur additional fees based on scope and materials.

Available one-off services include:

• Interior deep cleaning
• Pre-sale or end-of-lease cleaning
• Council pickup assistance
• General plumbing
• General electrical work

These services are subject to availability and may require quotes prior to approval.

Support is available 24/7 via the HomeKeep platform, with responses expected within one business day. For emergencies, contact our support line directly. Non-urgent service requests outside standard hours may incur additional charges.